Product Support & Maintenance Services: Providing Responsive Customer Support

In order to provide support for commercial grade products, software companies must create dedicated product support teams that can quickly respond to a customer’s situation and deliver comprehensive product support solutions. GlobalLogic enables its clients to focus primarily on their core initiatives by providing reliable, high-quality product support and product maintenance services to their end customers.

Our Product Support & Maintenance Service Offering

GlobalLogic’s extended product support infrastructure was specifically developed for software companies, and our product support team is a combination of domain and technology expertise. We deliver product support and maintenance services in the following ways:

• 24x7 Product Support & Maintenance
  
  • Early product support and maintenance planning
  • Toll-free telephone product support
  • Premier enhanced application management
  • Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance
• Level II and III Product Support
  
  • Remote and on-site product support
  • Reactive and proactive product support
  • Response time driven product support
  • Troubleshooting and continuing product maintenance
  • Maintenance and support for legacy application, software products, databases and data warehouses
• Network Management and Support
  
  • Seamless integration between servers, systems and supporting network infrastructures
  • Broad array of network management services
    
    • Systems & network architecture and support planning
    • 24/7 telephone network support
    • On-site network management personnel
    • Network monitoring and management services